We’re a small team based in Moore, South Carolina, and we genuinely look forward to assisting you. Whether you need help tracking a package, finding your size, or just want to share a recent trail story, every message is read by a real person.
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM Eastern Time
Saturday, Sunday, and U.S. federal holidays: closed
During business hours, phone calls are answered directly by our support crew. Emails sent outside of hours are addressed first thing the next business day.
Reach Out
Email: info@cotoopoaxi.sbs (typical reply within 24 hours on business days)
Phone: +1 908-422-1464
Mailing & Business Address:
Cotoopoaxi
1068 Appalachian Dr
Moore, SC 29369
United States
Our facility is located just outside Spartanburg, and it’s where we pack every order by hand. Please note that we operate a fulfillment warehouse and do not have a public retail storefront; walk‑in visits are not available. However, if you need to drop off a return in person, contact us first to schedule a window.
Online Contact Form
On our website, you’ll find a contact form where you can submit inquiries directly. To help us serve you faster, include:
Your full name and email address
Order number (if your question relates to a purchase)
A subject line that briefly describes your issue
A detailed message
We reply to all form submissions within one business day.
Connect on Social
Join our community and follow our outdoor adventures. You can find us on Instagram and Facebook at @cotoopoaxi. Tag your photos with #MyCotoopoaxi for a chance to be featured. We also use social channels to announce restocks, new product launches, and trail stewardship events.
Press & Partnership Inquiries
For media, collaboration, or wholesale inquiries, please use the same email address with the subject line “Partnership / Press.” Our brand manager will get back to you within 3 business days.
We’re here to make your experience effortless. Don’t hesitate to get in touch.