Commitment to Transaction Safety
Every financial transaction on cotoopoaxi.sbs is encrypted with industry‑standard 256‑bit Secure Socket Layer (SSL) technology. Our checkout platform is certified Level 1 PCI DSS compliant, which means your card data is handled according to the highest security standards mandated by the payment card industry. We never store complete credit card numbers, CVV codes, or other sensitive authentication data on our own servers.
Accepted Payment Methods
We currently accept the following payment methods:
- Visa (credit, debit, and pre‑paid)
- MasterCard (credit, debit, and pre‑paid)
- PayPal — You can pay using your PayPal balance, linked bank account, or any card stored in your PayPal wallet. PayPal also offers its own Purchase Protection for eligible orders.
All prices on our site are listed in United States Dollars (USD) . The final amount charged to your payment method will reflect the merchandise total plus any applicable sales tax.
Currency & International Cards
While we only ship to U.S. addresses, our checkout can accept Visa and MasterCard issued by banks outside the United States. If you pay with an international card, your bank will convert the transaction to your local currency at their applicable exchange rate. Cotoopoaxi does not control these conversion rates and is not responsible for any foreign transaction fees or rate fluctuations.
Authorization & Charging
When you submit your order, your payment method is authorized for the order total. At this stage, the funds are not yet transferred to us—your bank may show a “pending” transaction. The actual capture (charge) occurs when your order begins processing in our warehouse. If an item is canceled before processing, the authorization will drop off automatically according to your bank’s hold policy (typically 3–7 days).
Sales Tax
Applicable state and local sales taxes are calculated at checkout based on the shipping address you provide. We collect and remit sales tax as required by state law. Tax-exempt organizations may contact us before placing an order to arrange exemption documentation.
Order Verification & Fraud Prevention
To protect all parties, we employ automated and manual fraud screening on every transaction. This may include address verification (AVS) and card security code (CVV) checks. If an order is flagged for verification, we may reach out to confirm your identity or billing details. Orders that cannot be verified will be canceled and fully refunded. We appreciate your patience—these measures keep everyone safe.
Payment Failures & Troubleshooting
If your payment is declined, you will see an on‑screen error at checkout. Common causes include insufficient funds, billing address mismatch, or card‑issuer security holds. We suggest verifying your details and contacting your bank if the issue persists. You can also try PayPal as an alternative payment channel. We do not charge fees for declined transactions.
Billing Discrepancies
If you believe you’ve been charged incorrectly, contact us immediately at info@cotoopoaxi.sbs. We investigate every billing inquiry within one business day and will provide a detailed receipt or, if an error occurred on our side, process a prompt correction.
For any billing or payment questions, our support hours are Monday–Friday, 9 AM–6 PM ET. Call +1 908-422-1464 or email info@cotoopoaxi.sbs.