Cotoopoaxi (“Company,” “we,” “us,” or “our”) respects your privacy and is fully committed to protecting the personal information you share with us. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your information when you visit cotoopoaxi.sbs, make a purchase, or otherwise engage with our brand. By using the site, you agree to the practices described below.
1. Information We Collect
We gather information in several ways to fulfill orders and continuously improve your experience.
- Information You Provide Directly: Full name, email address, telephone number, shipping and billing addresses, and payment card details (card numbers are tokenized by our payment processor). This also includes any content you submit through contact forms, returns requests, or product reviews.
- Information Collected Automatically: When you browse, our systems log your IP address, browser type and version, operating system, referring/exit pages, date/time stamps, and clickstream data. We also use cookies, web beacons, and similar tracking technologies to understand site navigation, cart activity, and preferences.
- Information from Third Parties: We may receive updated delivery information from our shipping carriers, as well as fraud risk scores from payment gateways and fraud detection services.
2. How We Use Your Information
Your information is used strictly for business and operational purposes:
- Fulfilling orders: processing payments, picking, packing, shipping, and communicating order status.
- Customer support: responding to inquiries, managing returns and refunds, and troubleshooting.
- Website improvement: analyzing aggregate traffic patterns and user behavior to refine product pages and navigation.
- Security and fraud prevention: monitoring for unauthorized transactions and protecting our site and customers.
- Marketing: if you have expressly opted in, we may send newsletters, product updates, and promotional offers. Every marketing email includes an “unsubscribe” link at the bottom. We honor opt‑out requests immediately.
- Legal compliance: complying with applicable laws, regulations, legal processes, or enforceable governmental requests.
3. Cookies & Tracking Technologies
We use cookies and similar tools (pixels, tags, local storage) to enable core site functionality, remember your cart, and gather analytics.
- Essential Cookies: required for site operation, such as maintaining your session and secure checkout.
- Analytics & Performance Cookies: allow us to count visits and traffic sources (e.g., Google Analytics). These help us measure and improve performance.
- Functional Cookies: remember your region and language preferences.
You can control cookies through your browser settings and by using our cookie preference banner (where available). Note that disabling certain cookies may limit your ability to check out or use interactive features.
4. How We Share Information
We do not sell, rent, or trade personal information to third parties for their marketing purposes. We share data only with trusted service providers who are contractually bound to protect your information and use it solely for the services we request:
- Logistics Providers: USPS, UPS, FedEx, and other carriers to deliver your packages.
- Payment Processors: PayPal and card processing networks to authorize and settle transactions.
- Analytics & Marketing Tools: platforms like Google Analytics and email service providers, which process data on our behalf under strict data processing agreements.
- Legal & Safety Disclosures: if required by law or to protect the rights, property, or safety of Cotoopoaxi, our customers, or the public.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined here, unless a longer retention period is required by law. For example, order records are kept for tax and accounting purposes for the legally mandated period. After that, data is securely deleted or anonymized.
6. Data Security
We implement administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. Measures include firewalls, SSL/TLS encryption, regular malware scanning, and access controls limited to personnel who require the data to perform their job. Despite these efforts, no security measure is 100% impregnable. In the unlikely event of a data breach, we will notify affected individuals in accordance with applicable state and federal laws.
7. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights:
- Access and obtain a copy of personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to certain legal exceptions.
- Opt out of marketing communications at any time.
- Manage cookie preferences through browser settings.
To exercise any of these rights, email info@cotoopoaxi.sbs with the subject line “Privacy Rights Request.” We will verify your identity and respond within the timeframe required by law.
8. California Privacy Rights
Under the California Consumer Privacy Act (CCPA), California residents have the right to request that we disclose categories and specific pieces of personal information collected, the purpose for collection, and the categories of third parties with whom it is shared. They also have the right to request deletion. We do not sell personal information as defined by the CCPA. To submit a verifiable consumer request, please email info@cotoopoaxi.sbs or call +1 908-422-1464. We will not discriminate against you for exercising your rights.
9. Children’s Privacy
Our site is not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will promptly delete it.
10. Third‑Party Links
Our site may include links to social media platforms or partner sites. This Privacy Policy does not cover the practices of those third parties. We encourage you to read their privacy statements.
11. Policy Updates
We may revise this Privacy Policy from time to time. Changes take effect when posted on this page. The “Last Modified” date at the top indicates when the latest revisions were made. Continued use of the site after changes constitutes acceptance of the updated policy.
Contact
For all privacy matters, contact:
Cotoopoaxi Privacy Office
1068 Appalachian Dr, Moore, SC 29369
Email: info@cotoopoaxi.sbs
Phone: +1 908-422-1464