Thank you for choosing Cotoopoaxi. We know you’re eager to get outside, and we process every order with the same urgency. This page explains exactly how we handle shipping, timelines, and what to do if something goes wrong.
Processing Window
Orders submitted before 2:00 PM Eastern Time on a business day enter our pick-and-pack queue immediately. Orders placed after that cutoff, on weekends, or on U.S. federal holidays begin processing the following business day. Once handed to our warehouse team, your package is prepared, quality-checked, and handed to the carrier within 1–2 business days. You will receive an email when your order is packed and another when it leaves our facility.
Where We Ship
We currently fulfill orders exclusively within the United States. This includes the 48 contiguous states, Alaska, Hawaii, and all U.S. territories and military addresses (APO/FPO) where USPS delivery is supported. We do not process international shipments at this time. If you are located outside the United States and wish to place an order, please reach out to our support team, and we’ll notify you as soon as international shipping becomes available.
Shipping Method & Carrier Selection
Cotoopoaxi partners with a curated network of trusted national carriers, including USPS, UPS, and FedEx. The specific carrier and service level for your order are assigned dynamically based on delivery address, package dimensions, and current performance data. For example, residential shipments to urban centers may route via UPS Ground or FedEx Home Delivery, while remote addresses may ship with USPS Priority Mail to ensure reliable last-mile delivery. All shipments are trackable from pickup to doorstep.
Shipping Cost
Every order shipped to a valid U.S. address qualifies for free standard shipping. There is no minimum purchase requirement and no hidden surcharges. Currently, we do not offer paid expedited shipping options; all packages are dispatched via the fastest available standard service for your zone.
Estimated Delivery Time
Once your package has been collected by the carrier, delivery typically takes 3–5 business days for the continental United States. Deliveries to Alaska, Hawaii, and U.S. territories may require 5–8 business days. Please remember that these windows are estimates and not guarantees. Unusually severe weather, natural disasters, or peak holiday volumes may occasionally add 1–2 business days to transit. We proactively communicate any known regional delays on our website and via order status emails.
Tracking Your Package
The moment your shipping label is generated, we send a shipping confirmation email with your tracking number and a direct link to the carrier’s tracking portal. If you haven’t seen the email within a few hours, check your spam or promotions folder, and then contact us so we can re-send it. Tracking data may take up to 24 hours to activate after the package is first scanned.
Address Accuracy
It is the customer’s responsibility to provide a complete and correct shipping address at checkout. Please double-check apartment numbers, building codes, and ZIP codes before submitting your order. If you realize an error immediately after purchase, email us at info@cotoopoaxi.sbs as soon as possible—if the order hasn’t been packed, we can correct it. If a package is returned to us because the address was invalid or incomplete, our team will contact you. In such cases, you may choose reshipment for a flat fee to cover the second delivery attempt, or a refund for the product price minus any return shipping charges we incur from the carrier.
Package Protection for Loss & Theft
Cotoopoaxi stands behind every shipment. If your tracking number shows “delivered” but you cannot locate the package, please:
- Check all entry points, mailrooms, and with neighbors.
- Contact the carrier directly using the tracking number to initiate a trace.
- If the carrier confirms loss or the package cannot be located after 5 business days, reach out to us. We will file a formal investigation with the carrier. If the investigation concludes the package was lost in transit or stolen after carrier misdelivery, we will ship a replacement or issue a full refund at no cost to you.
For packages marked “delivered” that are subsequently stolen from your property, we recommend filing a police report and contacting your homeowner’s or renter’s insurance. We are not able to issue refunds for porch piracy after a confirmed carrier delivery, but we will assist with documentation for your claim.
Environmentally Conscious Packaging
We pack every order in recycled, recyclable, or biodegradable materials. Outer boxes are right-sized to minimize waste, and we use paper-based cushioning whenever possible. When you open a Cotoopoaxi box, you’re getting gear that’s ready for the trail, packed with respect for it.
For shipping questions that aren’t answered here, write to info@cotoopoaxi.sbs or call +1 908-422-1464 Monday–Friday, 9 AM–6 PM ET.